We’re happy to answer questions, receive feedback, and meet with our pupils, parents / carers, and community members. Please don`t hesitate to give us a call, drop us an email or stop by our office. We look forward to hearing from you!
Our Opening Times
The Whole School is open from 8.30 a.m. and doors will be closed at 8:50 a.m. Access is through the Entrance doors in the main hall.
Class registration takes place between 8:50 - 9 a.m. Children arriving between 9 and 9:10 a.m. in the morning will need to enter via the School Reception Office to speak to the Attendance Officer.
The end of the school day is 3:00 p.m.
All staff are on duty 10 minutes before school starts and 10 minutes after school finishes.
The best time to speak to teaching staff regarding any concerns is at the end of the school day when they`ll be happy to help answer any questions or queries.
The School Office will be open between 8:30 a.m. - 3:30 p.m. Monday - Friday. Members of the Office Team will be available during these hours to help with any other queries you may have.
Westbury Leigh Church of England Primary School
Compliments, Complaints and Concerns
Westbury Leigh Church of England Primary School is committed to working with parents/carers and the wider community in supporting the school aims and goals. As part of this commitment we value all feedback including compliments, expressions of dissatisfaction, complaints and concerns.
We want to use all of these types of feedback positively so that we can improve the way in which we meet our purpose. We want to listen to what our customers have to say so that we can learn from what they tell us and continually improve the quality of the services that we provide.
When we get a complaint or concern about our service, we will always take it seriously, investigate it fully, fairly and as quickly as possible. We’ll treat it confidentially, let the Customer know what we have done and check if they are satisfied.
You can make a complaint or raise a concern in any way you choose:
- In person
- In writing
Please note that at the time of raising a complaint, a complaint form will need to be filled out for our records.
For more information on our complaints policy and procedure please click here. Or ask to speak to our new complaints Coordinator Emma Hollingshead.
Location / Map
Please note that if you need a paper copy of any of the information provided on our school website, we`ll be happy to provide it for you free of charge. Our turnaround time is usually 10 working days. Please ask us for this at the office.